Herson Cruz - ATS Optimized Resume

Tech Lead | Cybersecurity Consultant | Senior Software Engineer | Information Security Manager | Ethical Hacker | AWS Certified Solutions Architect | Network & Systems Security Expert | Linux Guru | DevSecOps Advocate

Contact Information

Summary

Results-focused IT professional and Tech Lead with deep expertise in Cybersecurity, Information Systems Security, and Software Engineering. Compliant with ISO 27001, COBIT, and ITIL Standards/Best Practices. Proven leader in architecting secure, scalable cloud solutions (AWS Certified Solutions Architect) and managing robust technical teams. Extensive experience executing comprehensive cybersecurity audits, vulnerability assessments, and strategic cybersecurity planning for management, coupled with a strong foundation in secure web application development and Linux server administration.

Education

Universidad del Salvador

  • Degree: System Engineer, Information Technology
  • Years Attended: 1998 - 2006

Universidad Europea del Atlántico

  • Degree: Master’s Degree in Strategic Management of IT
  • Years Attended: 2018 - 2020

Certifications

  • AWS Certified Solutions Architect – Associate - Amazon Web Services AWS Certified Solutions Architect - Associate Badge
  • Strategic Planning in Cybersecurity for Senior Management Workshop - Teknowledge
  • ISO/IEC 27001:2022 Information Security Management System - Udemy / RIGCERT
  • AWS Knowledge Badges: Serverless, Amazon Connect Developer - AWS
  • AWS Partner Accreditations: Cloud Economics Essentials, Technical, Business - AWS
  • Zendesk Implementation Expert - Zendesk
  • Zendesk Specializations: Omnichannel Agent, Explore/Analytics, Guide, Messaging, Foundational Support - Zendesk
  • Administration Workshop I & II, Backup and Recovery, Oracle 10g
  • Implementation and Administration, AIX Servers / Lotus Domino

Skills

  • Operating Systems: UNIX, Linux, MacOS, Windows, FreeBSD, OpenBSD
  • Languages: Python, Ruby, Java, JavaScript, TypeScript, PHP, AWK, Bash, Haskell, Elm, C, C++, Delphi/Lazarus, PowerBuilder, Oracle Dev 6i
  • Programming/Tools: IntelliJ, Vim - Tmux, XCode, Android Studio, DBArtisan, Dbeaver, Pentaho Suite, Docker, Kubernetes
  • Libraries: Django, Flask, RoR, Sinatra, Spring, Axios, ExpressJS, VueJS, Laravel, Symfony
  • Cloud: AWS, GCP, Azure, Microservices, CDN, Analytics, Data Mining, Migrations, Hosting

Professional Experience

CCaaS Apps Development Admin IV, TELUS Digital (Full-time)

  • Company: TELUS Digital
  • Years: Nov 2024 - Present
  • Location: Remote
  • Responsibilities: Leading architectural design and secure automation for Contact Center as a Service (CCaaS) environments. Built advanced conversational AI workflows utilizing AWS Connect, Amazon Bedrock, and Serverless architectures. Spearheaded Proof of Concepts (POCs) for complex Five9 and Twilio integrations while ensuring robust data security, zero-trust principles, and high availability.

Founder, Datolab (Part-time)

  • Company: Datolab
  • Years: May 2021 - Present
  • Location: United States
  • Responsibilities: Leading the development of innovative data solutions and managing technical strategy for various projects.

Owner, IT FLOSS Consulting (Full-time)

  • Company: IT FLOSS Consulting
  • Years: Jan 2004 - Present
  • Location: United States
  • Responsibilities: Providing open-source consultancy, specializing in IT infrastructure, security, and system administration.

Senior Software Engineer, UST Xpanxion (Full-time)

  • Company: UST Xpanxion
  • Years: Apr 2022 - Oct 2023
  • Location: Remote
  • Responsibilities: Led backend development and mobile applications, focusing on PHP and cloud integration.

IT Freelancer, Upwork

  • Years: Mar 2011 - Jan 2022
  • Responsibilities: Provided diverse IT services including sysadmin, web development, DBA, BI, and VoIP.

Director, Multisistemas e Inversiones S.A. de C.V.

  • Years: May 2011 - Dec 2021
  • Responsibilities: Directed IT projects and consulting services, specializing in cloud migrations and cybersecurity.

Senior Developer, Paradiso Solutions

  • Years: Mar 2011 - Dec 2019
  • Location: San Francisco Bay Area
  • Responsibilities: Led development projects, software engineering, and infrastructure management.

IT Manager, Inversiones Energéticas

  • Years: Aug 2008 - Jan 2010
  • Responsibilities: Managed IT operations, focusing on network and database administration.

Operative Systems Administrator, CEL

  • Years: Nov 2003 - Aug 2008
  • Responsibilities: Managed server infrastructure, including planning and implementing network and security policies.

Programmer Analyst, CONSISA

  • Years: Oct 2001 - Oct 2003
  • Responsibilities: Developed software solutions, focusing on requirements gathering and process analysis.

Additional Experience

Tech Lead & Cybersecurity Auditor

  • Directed engineering teams in delivering secure-by-design applications, establishing DevSecOps pipelines, and maintaining cloud infrastructure security.
  • Conducted comprehensive cybersecurity audits and vulnerability assessments for various organizations, ensuring compliance with ISO 27001 standards.
  • Identified structural vulnerabilities and implemented robust security controls, defense-in-depth strategies, and incident response plans to protect sensitive environments.

Systems & Network Security Administrator

  • Expertly managed and optimized Linux-based systems, enforcing strict access controls, network segregation, and high availability.
  • Developed custom intrusion detection scripts and automation tools to streamline system administration tasks and reduce operational risk.

Languages

  • Spanish: Native
  • English: Advanced
  • French: Basic